Prerequisites – HP ProLiant DL320e Gen8 Server User Manual
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Prerequisites
Before registering, verify that the following prerequisites are met:
•
A supported version of Intelligent Provisioning is installed.
Version 1.60 or later is required for Direct Connect Remote Support registration.
Version 1.20 or later is required for Central Connect Remote Support registration.
For information about updating Intelligent Provisioning, see
•
iLO is configured as follows:
A supported version of the iLO firmware is installed.
Version 1.40 or later is required for Direct Connect Remote Support.
◦
Version 1.10 or later is required for Central Connect Remote Support.
◦
The time zone is set in iLO.
For information about configuring iLO, see the HP iLO 4 User Guide.
•
For Direct Connect configurations only: A DNS server is configured in iLO.
This is required for communication between iLO and Insight Online.
For information about configuring iLO, see the HP iLO 4 User Guide.
•
For Central Connect configurations only: Insight RS version 7.0.5 or later is installed and
configured on the Insight RS Hosting Device.
•
For Central Connect configurations only: The RIBCL protocol credentials for the HP ProLiant
Gen8 server are configured in the Insight RS Console.
For more information about the RIBCL protocol credentials, see the HP Insight Remote Support
Installation and Configuration Guide.
Registering for Insight Remote Support by using Direct Connect
Use the following procedure to register an HP ProLiant Gen8 server for Direct Connect Remote
Support. When you register for Direct Connect Remote Support, you must complete steps in both
the Intelligent Provisioning software and the Insight Online portal.
1.
Verify that the server meets the prerequisites for using the Insight Remote Support solution.
For more information, see
.
2.
Select Register this server directly to HP.
The page updates to show the Direct Connect registration options, as shown in
.
Completing initial configuration and registration tasks
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