Print-cartridge authentication, Hp fraud hotline and web site – HP LaserJet 5200 Printer series User Manual
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CAUTION
Any damage caused by a non-HP print cartridge is not covered under the
HP warranty and service agreements.
To install a new HP print cartridge, see
. To recycle the used cartridge,
follow the instructions included with the new cartridge.
Print-cartridge authentication
The printer automatically authenticates the print cartridge when it is inserted into the printer. During
authentication, the printer will let you know whether a cartridge is a genuine HP print cartridge.
If the printer control-panel message states that this is not a genuine HP print cartridge and you
believe you purchased an HP print cartridge, see
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to
you install an HP print cartridge and the printer message says the cartridge is
non-HP. HP will help determine if the product is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
●
You are experiencing a high number of problems with the print cartridge.
●
The cartridge does not look like it usually does (for example, the orange pull tab is missing, or
the packaging differs from HP packaging).
ENWW
Managing supplies
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