HP Designjet 2500.3500cp Printer series - Manual (Page 248)

Troubleshooting
Solving Media-Handling Problems
11-28
Solving Media-Handling Problems
The Front Panel Keeps Indicating that Media Is
Misaligned or Incorrectly Positioned
Roll media
n The roll may be loaded the wrong way. The media should load over the roll
toward you.
n The media may be loaded at an angle. The right-hand edge must be parallel to
the perforated line on the printer.
Sheet media
n The media may be loaded at the wrong side of the entry slot. It must be loaded
with the right-hand edge against the perforated line on the printer.
n The media at an angle. The right-hand edge must be parallel to the perforated
line on the printer.
n Pushed or held the media may have been pushed or held back as it is loading.
You must hold the media only by the edges and immediately release it when the
printer is loading.
n The media may be crumpled or warped or may have irregular edges.
n If you are using hand-cut media, the edges may not form a right-angle or they
may be rough. Do not use hand-cut media. Use only purchased sheet media.
n If you cannot make the media’s leading edge straight, turn on the skew tolerance
feature (Device setup / Skew tolerance). See page 3-43, Adjusting Skew
Tolerance.
NOTE:This feature can skew your print on the page.
Prints Do Not Feed Out Properly From the Printer
n Make sure the roll cover is completely closed before you print.