HP Designjet 2500.3500cp Printer series - Manual (Page 264)

Troubleshooting
Clearing a Media Jam
11-44
Clearing a Media Jam
1 If the front panel displays:
2 or:
switch the printer OFF at the power switch at the back of the printer, open the
window, and lower the media lever.
3 Carefully move the printhead carriage out of the way - if possible all the way to the
enclosed area on the left or the right. Which way you are able to move it depends on
where the media is jammed. If the printer was in the process of cutting media at the
time of the jam, the cutter carriage will be attached to the printhead carriage and
will move with it.
CAUTION When moving the printhead carriage, touch only the black plastic parts.
4 Carefully remove any of the jammed media which you can easily lift up and out
from the top of the printer.
5 Carefully pull the rest of the roll or sheet down and out of the media entry slot.
6 Lower the window and the lever and switch on the printer. Press the Form Feed and
Cut key to eject any pieces of media that are still in the media path.
NOTE:Depending on the status of the printer when the media jam occurred, it may
check the ink system components now - see chapter 4, Working with Ink Systems,
for more information.
7 Reload the media as normal - see page 3-13, Loading Roll Media. If you are using
roll media you may need to trim the edge first.
C4704034
Check paper path
Switch power off
C4704034
Check printhead path
Switch power off