Solving communication problems, Some symptoms of a communication problem are, Items to start checking are – HP Designjet 2500.3500cp Printer series User Manual
Page 265: Solving communication problems 11-45
Troubleshooting
Solving Communication Problems
11-45
Solving Communication Problems
If there is a Problem Communicating between Your
Computer and the Printer
Some symptoms of a communication problem are:
n The front-panel Receiving light does not come on.
n The front-panel display does not show STATUS / Receiving.
n Your computer displays an error message when you are trying to print.
n Your computer or printer “hangs” (stays idle) while communication is taking
place.
n Your printed output shows random or inexplicable errors (misplaced lines,
partial graphics etc.)
Items to start checking are:
n Have you selected the correct interface port in your software?
n Does the printer work correctly when receiving files from other software?
n If the printer is connected to a network, try using it when connected directly to
your computer.
n If your printer is connected to your computer through any other intermediate
devices, such as switch boxes, buffer boxes, cable adapters, cable converters
etc., try using it when connected directly to your computer.
n Try another interface cable. For details of supported cables, see page 13-11,