Troubleshooting disk drives and storage systems, Where to go for additional help, Related documentation – HP Insight Diagnostics Software User Manual
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Troubleshooting disk drives and storage systems
To further troubleshoot a disk drive, or if you continue experiencing storage-related issues after running
Diagnose, perform the following tasks:
•
Search for known storage-related issues on the HP website at
To search for
customer advisories related to ProLiant servers configured with Smart Array controllers, use the
following search string: +ProLiant +Advisory +"Smart Array".
•
Update the controller driver and firmware revision and any drive-related software components
such as firmware updates, management agents, and storage utilities.
•
Re-seat physical drives and controllers.
•
Check drive cables and connectors for any signs of damage or bent pins.
IMPORTANT:
To minimize downtime, HP recommends that steps involving the reseating of drives and controllers
be performed simultaneously. Perform steps involving multiple drive reseating, controller reseating,
and cable inspection with the server powered off.
TIP:
When powering down a system using external storage, power down the server before powering
down the external storage. When powering up the system, power on the external storage before
powering on the server. This action prevents the possibility of drives being failed erroneously by the
controller.
A server power failure before the test, can also cause erroneous failures.
For more troubleshooting procedures, see the HP ProLiant Servers Troubleshooting Guide located on
the HP website at
To troubleshoot the backplane, controller, and cables, do the following:
•
Check drive cables for any signs of damage or bent pins. Try another drive cable from another
server, if possible.
•
If you are able to identify a bad bay, replace the hard drive backplane.
If the backplane and drive cables have already been replaced, the problem may be a bad con-
troller.
•
Determine if the controller is good by moving it to another server. Boot the server, and watch for
any POST errors. If the controller has already been replaced, the problem is likely to be a bad
backplane or cable.
Where to go for additional help
Related documentation
The following documents [and websites] provide related information:
•
HP ProLiant Support Pack and Deployment Utilities User Guide
•
HP ProLiant Servers Troubleshooting Guide
Troubleshooting
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