5 hp technical support, Hp contact information, Customer self-repair – HP Insight Diagnostics Software User Manual
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5 HP Technical Support
For worldwide technical support information, see the HP support website:
Before contacting HP, collect the following information:
•
Product model names and numbers
•
Technical support registration number (if applicable)
•
Product serial numbers
•
Error messages
•
Add-on boards or hardware
•
Operating system type and revision level
•
Detailed questions
HP contact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP Worlwide webpage at
For HP technical support:
•
In the United States, for contact options see the Customer Service/Contact HP United States
webpage at
To contact HP by phone:
• Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days
a week. For continuous quality improvement, calls may be recorded or monitored.
• If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more inform-
ation about Care Packs, refer to the HP website at
•
In other locations, see the Contact HP Worldwide (in English) webpage at
.
Customer Self-Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period
HP (or HP service providers or service partners) identifies that the repair can be accomplished by the
use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of
CSR parts:
•
Mandatory–Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
•
Optional–Parts for which customer self repair is optional. These parts are also designed for cus-
tomer self repair. If, however, you require that HP replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
HP Insight Diagnostics user guide
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