HP Insight Diagnostics Software - Manual (Page 7)

1 HP Insight Diagnostics overview
HP Insight Diagnostics editions
HP Insight Diagnostics Online Edition is a web-based application that captures hardware and operating
system configuration information, records critical information for documentation and disaster recovery,
and compares historical configurations on the same server or a baseline server. Available in Microsoft®
Windows® and Linux versions, Insight Diagnostics helps to ensure proper system operation. Online
diagnosis of hard drives and assessment of power supplies for potential issues under the following
conditions:
• Hard drives attached to an HP Smart Array Controller
• Power supplies that are HP common slot power supplies and are deemed "diagnosable" by Power
Supply Diagnosis software using specific HP part numbers and HP servers
HP Insight Diagnostics Offline Edition captures system configuration information and provides detailed
diagnostic testing capabilities. The Offline Edition provides a comprehensive suite of offline system
and component tests, providing in-depth testing of critical hardware components for devices such as
processors, memory, and hard drives. During offline testing, the user-installed OS is not running.
Therefore, software information from the system is not reported. Insight Diagnostics Offline Edition
runs when the computer is started from one of the following CDs:
• HP SmartStart CD on HP ProLiant servers
• HP Documentation CD, USB Key created from the SmartStart CD, or the HP Documentation and
Diagnostics CD on HP business PC or HP workstation computers
IMPORTANT:
Third-party devices not supported by HP might not be detected by HP Insight Diagnostics.
Key features and benefits
HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating
hardware issues.
System availability is maintained through the following key features:
• Testing and diagnosing apparent hardware failures
• Documenting system configurations for upgrade planning, standardization, inventory tracking,
disaster recovery, and maintenance
• Sending or printing configuration information to another location for more in-depth analysis
• Managing the Integrated Management Log (IML)
In addition to system management tools, service tools can resolve system problems quickly. To streamline
the service process and resolve problems quickly, you must have the right information available at
the time that a service call is placed. This combination of features simplifies the service process and
minimizes downtime.
HP Insight Diagnostics user guide 7