HP Insight Diagnostics Software User Manual
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NOTE:
Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as
No in
the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If you require assistance, you can call the HP Technical Support Center and a technician will
help you over the telephone. HP specifies in the materials shipped with a replacement CSR part
whether a defective part must be returned to HP. In cases where it is required to return the defective
part to HP, you must ship the defective part back to HP within a defined period of time, normally five
(5) business days. The defective part must be returned with the associated documentation in the
provided shipping material. Failure to return the defective part may result in HP billing you for the
replacement. With a customer self repair, HP will pay all shipping and part return costs and determine
the courier/carrier to be used.
For more information about the HP Customer Self Repair program, contact your local service provider.
For the North American program, refer to the HP website at
HP Technical Support
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