Print quality troubleshooting...................................................................................................179
Wrong, inaccurate, or bleeding colors..............................................................................179Ink is not filling the text or graphics completely................................................................182The printout has a horizontal band of distortion near the bottom of a borderlessprint...................................................................................................................................184Printouts have horizontal streaks or lines.........................................................................185Printouts are faded or have dull colors.............................................................................187Printouts seem blurry or fuzzy..........................................................................................189Printouts are slanted or skewed.......................................................................................190Ink streaks on the back of the paper................................................................................191Paper is not picked up from the input tray........................................................................192Poor black text..................................................................................................................193The product prints slowly..................................................................................................195
Solve paper-feed problems....................................................................................................195Solve copy problems..............................................................................................................197
No copy came out.............................................................................................................197Copies are blank...............................................................................................................198Documents are missing or faded......................................................................................198Size is reduced.................................................................................................................198Copy quality is poor..........................................................................................................198Copy defects are apparent...............................................................................................199Error messages appear....................................................................................................199
Solve scan problems..............................................................................................................199
Scanner did nothing..........................................................................................................200Scan takes too long..........................................................................................................200Part of the document did not scan or text is missing........................................................201Text cannot be edited.......................................................................................................201Error messages appear....................................................................................................202Scanned image quality is poor.........................................................................................202Scan defects are apparent...............................................................................................203
Solve fax problems.................................................................................................................203
The fax test failed.............................................................................................................204
Solve network problems.........................................................................................................217Solve wireless problems (some models only)........................................................................217
Basic wireless troubleshooting.........................................................................................218Advanced wireless troubleshooting..................................................................................218
Make sure your computer is connected to your network............................................219Make sure that the HP device is connected to your network......................................220Check to see if the firewall software is blocking communication................................221Make sure the HP device is online and ready............................................................221Your wireless router is using a hidden SSID..............................................................222Make sure the wireless version of the HP device is set as the default printer driver(Windows only)...........................................................................................................222Make sure the HP Network Devices Support service is running (Windows only).......222Add hardware addresses to a wireless access point (WAP)......................................223
Solve photo (memory card) problems....................................................................................223
The device cannot read the memory card........................................................................223The device cannot read photos on the memory card.......................................................224
Solve device management problems.....................................................................................224
Embedded Web server cannot be opened.......................................................................224
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