Troubleshoot installation issues.............................................................................................225
Hardware installation suggestions....................................................................................225Software installation suggestions.....................................................................................226
Clear jams...............................................................................................................................227
Clear paper jams..............................................................................................................227Avoid paper jams..............................................................................................................229
Errors......................................................................................................................................229
Printhead Problem............................................................................................................230Incompatible Printhead.....................................................................................................230Printhead problem and advanced printhead maintenance...............................................230
Printhead problem - The following printhead has a problem......................................230Advanced printhead maintenance..............................................................................231
Fax Memory Full...............................................................................................................235Device Disconnected........................................................................................................235Ink Alert.............................................................................................................................235
HP recommends you have a replacement available for when print quality becomesno longer acceptable..................................................................................................236The amount of ink in the following cartridge may be low enough to cause poor printquality and cartridge changes may be required soon. HP recommends you havereplacement cartridges available to install when print quality is no longeracceptable..................................................................................................................236Ink system failure........................................................................................................236
Cartridge Problem.............................................................................................................237
The following cartridge appears to be missing or damaged.......................................237Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots..............237
Cartridge Problem.............................................................................................................237Paper Mismatch................................................................................................................237The cartridge cradle cannot move....................................................................................238Paper Jam........................................................................................................................238Paper Jam........................................................................................................................238The printer is out of paper................................................................................................238Incompatible Cartridge(s).................................................................................................238
Incompatible Cartridge(s)...........................................................................................238Incompatible Cartridge(s)...........................................................................................238
Printer Offline....................................................................................................................239Printer Paused..................................................................................................................239Sensor issue.....................................................................................................................240Sensor failure...................................................................................................................240Previously used genuine HP cartridge.............................................................................240Ink Service Capacity Warning..........................................................................................241Document failed to print....................................................................................................241General printer error.........................................................................................................241
A HP supplies and accessories
Order printing supplies online.................................................................................................242Accessories............................................................................................................................242Supplies..................................................................................................................................242
Supported ink cartridges...................................................................................................243HP media..........................................................................................................................243
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