HP Insight Control - Manual (Page 73)

drivers. In some scenarios, the USB keyboard and mouse drivers may fail to load. Example
scenarios include a tampered source, a Microsoft Hyper-V VM source, or a migrated source that
used PS/2 drivers.
Suggested action
• Reboot the destination server a second time after the migration. During the reboot, verify
Legacy USB is set to Enabled in the BIOS on the destination server. The Plug and Play drivers
should load automatically through the Hardware Setup Wizard.
• If the second reboot did not solve the issue, log into the destination server using Windows
Remote Desktop to update the mouse and keyboard drivers.
NOTE: This solution will only be successful if Remote Desktop is enabled on the destination
server and an IP address was configured with the migration wizard.
To configure an IP address on the destination server within the server migration wizard,
perform the following:
1.
Upload the latest ProLiant Support Pack (PSP) supported by the source server to the
Insight Control server migration Upload Drivers tab.
2. Select the option to reboot the destination server in Step 6 of the migration wizard.
3. Select to install the PSP following migration. Enter any static IP addresses required. If
a static IP address is not provided, DHCP will be assumed default.
Once logged into Remote Desktop of destination server, check to see if the proper mouse
and keyboard drivers are installed on the destination server. To do this, do one of the
following:
— verify if the mouse and keyboard appear as Unknown in the Device Manager and have
no drivers listed
— verify if the server has the following files:
◦ Hidusb.sys
◦ Hidkbd.sys
◦ Mouhid.sys
Reinstall the mouse and keyboard drivers with one of the following methods:
— Reinstall the PSP
— Update the drivers in the Device Manager
• If all of the following criteria are met:
— the source server has a PS/2 mouse and keyboard
— the destination server has a USB mouse and keyboard
— the destination mouse and keyboard do not work
then use the following procedure:
1.
Attach a USB mouse and keyboard (using a USB PS/2 dongle) to the source server.
2. On the source server, resolve any devices that display a yellow bang (!) in the Device
Manager (if any). Verify the mouse and keyboard function on the source server.
3. Attach a USB mouse and keyboard (using a USB PS/2 dongle) to the destination server.
4. Perform a P2P migration without using the PSP.
5. Install the latest Microsoft Service Pack on the destination server.
6. Install the latest PSP on the destination server.
7. Remove the (dongle-attached) USB mice and keyboards from the source and the
destination servers.
Post-migration 73