HP LaserJet 4100 Multifunction Printer series - Manual (Page 110)

108 Chapter 9 – Service and support EN
HP fraud hotline
Call the HP fraud hotline at (1) (877) 219-3183 (toll-free in North America) when you
install an HP LaserJet toner cartridge and the product message says the cartridge is not
an HP toner cartridge. HP will help you determine if the product is genuine and take
steps to resolve the problem.
Your toner cartridge might not be genuine if:
● you are experiencing a high number of problems with the toner cartridge.
● the cartridge does not look like it usually does (for example, the pull tab or the box is
different).
Customer support options
HP Customer Care Center and product repair assistance
for the U.S. and Canada
For technical support and help in identifying whether a product needs repair, call
(1) (208) 323-2551 in the U.S. or (1) (905) 206-4663 in Canada Monday through Friday
from 6:00 A.M. to 6:00 P.M. (Mountain Time) free of charge during the warranty period.
However, your standard long-distance phone charges still apply. Have your MFP nearby
and your product serial number ready when calling.
If you know that your product needs repair, call (1) (800) 243-9816 to locate your nearest
authorized HP service provider.
If the product warranty has expired, post-warranty telephone assistance is available to
answer your product questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or
call (1) (800) 999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Monday
through Friday from 7:00 A.M. to 6:00 P.M. (Mountain Time). Charges begin only when
you connect with a support technician. *Prices are subject to change.
Warranty information
For warranty statements, see “Hewlett-Packard limited warranty statement” on page 109
and “Limited warranty for toner cartridge life” on page 110 . You can also locate product
warranties on the World Wide Web (see “World Wide Web” on page 107 ).
● If product hardware fails during the warranty period, see “HP Customer Care Center
and product repair assistance for the U.S. and Canada” on page 108 or “Warranty
information” on page 108 .
● If product hardware fails after the warranty period, and you have an HP Maintenance
Agreement or HP Support Pack, request service as specified in the agreement.
● If you do not have an HP Maintenance Agreement or HP Support Pack, contact an
HP-authorized service or support provider (see
“HP authorized resellers and
support” on page 107 ).
If you are shipping equipment to be serviced, use the following repacking guidelines.