HP Deskjet 710c Printer - Manual (Page 13)

13
If you have problems installing
1
Make sure your printer is on and all connections are firm. Ensure
that no other peripherals (such as a scanner, switch box, tape backup,
etc.) are connected to the printer cable. Make sure your cable is
IEEE-1284-compliant.
2
Exit your software program and turn off the computer and the printer.
Turn on the printer and then turn on the computer.
3
Close any virus protection programs that are running on your
computer.
Right-click the virus protection program icon in the taskbar
status area, and then click Disable.
4
Uninstall the printer software using the instructions on page 55 of the
user’s guide.
5
Try the installation process again.
6
If you get a message that two-way communication is not working,
click OK and continue with the rest of the installation. For more
information on the communication test, see
page 14.
If you’re still having problems with the installation
Try the installation process again. If you still have problems, call an
authorized HP dealer or call your HP Customer Care service technician.
For the phone number nearest you, see page 45 in the user’s guide.