HP Deskjet 710c Printer - Manual (Page 66)

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Handy Hints
U SER F ORUMS
Both forums keep a list
of FAQs (Frequently
Asked Questions) which
you can peruse for hints.
CompuServe: Access
the HP Peripherals
forum (Go HPPER).
America Online:
Access the HP forum.
Click “keyword” on the
“Go To” menu, type “HP,”
and press the
ENTER key
to bring the HP forum
home page directly to
your screen.
HP C USTOMER C ARE
R EPAIR
To speak to someone to
verify that your printer
needs repair, please
call the HP Customer
Care Center. If your
printer requires repair,
the HP Customer Care
service technician will
coordinate the process.
This service is free of
charge during the
warranty period of
your printer. Beyond the
warranty period, repairs
will be charged on a time
and materials basis.
HP Customer Care
If you have questions, either general ones regarding how your printer
works or specific ones regarding a problem you’re having, you have several
possibilities for getting the answers.
Troubleshooting Using the Toolbox
If you have a specific problem, the quickest way to find a solution might be right at
your fingertips. Check the online troubleshooting feature, located in the HP Toolbox.
(See page 11 to find out how to get to the Toolbox.) If the suggestions in the Toolbox
don’t solve your problem, you still have many options, as described in the following
paragraphs.
Electronic Support Information
If you have a modem connected to your computer and subscribe to an online service
or have direct access to the Internet, you can obtain a wide variety of information
about your printer:
User Forums
You can get friendly help from knowledgeable users and system operators in the
HP Customer Care Web site, CompuServe (Go HPPER) and America Online (keyword:
HP) user forums. In the user forums, you can leave your question and check back
later for ideas and solutions suggested by other users. You can read through old
messages left by other users to see if anyone else has had a problem similar to yours
and has provided the solution online.
HP Customer Care Web Site
If you have access to the Internet, you can check out the HP Customer Care Web site
at http://www.hp.com/go/support for the latest support documentation, software,
and news from HP.
Printer Software
Printer software (also referred to as a printer driver) allows your printer to talk with
your computer. HP provides printer software and software upgrades for Windows and
Windows NT 4.0. For DOS printer software, contact the manufacturer of your software
program. You have several options for getting software.
■ Download the driver by accessing the HP Customer Care Web site, CompuServe,
or America Online.
■ If you are in the U.S., setting up your printer for the first time, and do not have a
CD-ROM drive, you can order the software on 3 1/2” disks by calling the toll free
phone number listed on the printer software CD case. Disks will be delivered to
you the next day for no charge.
■ If you are in the U. S. and need a software upgrade you can order by calling
1-805-257-5565. Software upgrades are available for the cost of the disks plus
shipping.
■ If you are outside the U.S. call your nearest HP Customer Care Center.