90 chapter 4: problem solving – HP LaserJet 5000 Printer series User Manual
Page 102
90
Chapter 4: Problem Solving
EN
Li
ght Pri
n
t or
F
a
de
To
ner Speck
s
Dr
opouts
Li
nes
Gr
ay Backgr
o
u
n
d
Ton
e
r Smear
Loose Ton
e
r
Repe
atin
g
Defe
cts
Mi
sforme
d
Char
acte
rs
Pa
ge S
kew
Curl
or Wave
Wr
inkl
es
or
Cr
eas
es
Troubleshooting Steps
(Follow the steps in the
order they are listed.)
✓
✓
✓
✓
✓
✓
1. Print a few more pages to see if the
problem will correct itself.
✓
✓
✓
✓
✓
2. Clean the inside of the printer (page 67)
or use the printer’s cleaning page
(page 69).
✓
✓
3. Make sure EconoMode is off in the
software and in the control panel
(page B-6).
✓
✓ ✓
✓
4. Turn over the stack of paper in the tray.
Also try rotating the paper 180°.
✓ ✓ ✓
1
✓ ✓
1
✓
1
✓
1
✓ ✓
✓
5. Check the paper (or other print media)
type and quality (pages A-2
through A-13).
✓
✓
✓
✓
✓ ✓
✓
6. Check the printer’s environment
✓
✓
7. Make sure paper is loaded correctly and
that the guides fit properly against the
paper stack. (See the sections on
loading paper, starting on page 30.)
✓
✓
8. Print to a different output bin (page 26).
✓
✓
✓
9. Adjust the toner density setting
✓ ✓
✓
10. From the Configuration Menu in the
printer’s control panel, turn the paper
reforming setting on (page B-14).
✓
✓
11. Change the fuser mode setting to High
(page B-4) or choose rough paper type
from the printer driver (page 60).
✓
✓
12. Change the fuser mode setting to Low
✓
✓
13. Redistribute the toner in the toner
cartridge (page 65).
✓
✓
✓ ✓
✓
✓
✓
14. Install a new HP toner cartridge. (See
instructions with the toner cartridge.)
✓
✓
15. To alternate small and standard paper,
from the Configuration Menu set
SMALL PAPER SPEED=SLOW
.
✓ ✓
✓
✓ ✓
✓
✓
✓
✓
✓ ✓
✓
16. After trying all the steps suggested
above, contact an HP-authorized
service or support provider. (See the
HP Support pages at the front of this
user’s guide.)
1. Paper might be too smooth.