Contents 5
HP Insight Diagnostics survey functionality .......................................................................................... 99
Integrated Management Log .............................................................................................................. 99
Remote support and analysis tools ............................................................................................................... 99
HP Insight Remote Support software ................................................................................................... 99
Keeping the system current ........................................................................................................................ 100
Drivers .......................................................................................................................................... 100
ProLiant Support Packs .................................................................................................................... 100
Operating System Version Support ................................................................................................... 101
Change control and proactive notification ........................................................................................ 101
Care Pack ..................................................................................................................................... 101
Troubleshooting ........................................................................................................................ 102
Troubleshooting resources ......................................................................................................................... 102
Pre-diagnostic steps .................................................................................................................................. 102
Important safety information ............................................................................................................ 102
Symptom information ...................................................................................................................... 104
Prepare the server for diagnosis ....................................................................................................... 104
Loose connections .................................................................................................................................... 106
Service notifications .................................................................................................................................. 107
Server health LEDs .................................................................................................................................... 107
Troubleshooting flowcharts ........................................................................................................................ 107
Start diagnosis flowchart ................................................................................................................. 107
General diagnosis flowchart ............................................................................................................ 108
Server power-on problems flowchart ................................................................................................ 110
POST problems flowchart ................................................................................................................ 113
OS boot problems flowchart ............................................................................................................ 115
Server fault indications flowchart ..................................................................................................... 116
POST error messages and beep codes ....................................................................................................... 118
Battery replacement .................................................................................................................. 120
Regulatory compliance notices ................................................................................................... 121
Regulatory compliance identification numbers ............................................................................................. 121
Federal Communications Commission notice ............................................................................................... 121
FCC rating label ............................................................................................................................ 121
FCC Notice, Class A Equipment ...................................................................................................... 121
FCC Notice, Class B Equipment ....................................................................................................... 121
Declaration of conformity for products marked with the FCC logo, United States only ...................................... 122
Modifications ........................................................................................................................................... 122
Cables .................................................................................................................................................... 122
Canadian notice (Avis Canadien) .............................................................................................................. 122
European Union regulatory notice .............................................................................................................. 123
Disposal of waste equipment by users in private households in the European Union ........................................ 123
Japanese notice ....................................................................................................................................... 124
BSMI notice ............................................................................................................................................. 124
Korean notice .......................................................................................................................................... 124
Chinese notice ......................................................................................................................................... 125
Laser compliance ..................................................................................................................................... 125
Battery replacement notice ........................................................................................................................ 125
Taiwan battery recycling notice ................................................................................................................. 126
Power cord statement for Japan ................................................................................................................. 126
Acoustics statement for Germany (Geräuschemission) .................................................................................. 126
Electrostatic discharge ............................................................................................................... 127
Preventing electrostatic discharge .............................................................................................................. 127
