Placing a call, After the phone support period, Additional warranty options – HP Officejet Pro 8500 User Manual

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Placing a call

Call HP support while you are in front of the computer and the HP all-in-one. Be prepared to
provide the following information:

Model number (located on the label on the front of the device)

NOTE: In addition to the model name that appears on the front of the device, this
device has a specific model number. You can use this number to help determine which
supplies or accessories are available for your product, as well as when obtaining support.
The model number is printed on a label located inside the device near the ink cartridges
area.

Serial number (located on the back or bottom of the device)

Messages that appear when the situation occurs

Answers to these questions:

Has this situation happened before?

Can you re-create it?

Did you add any new hardware or software to your computer at about the time that this
situation began?

Did anything else occur prior to this situation (such as a thunderstorm, HP all-in-one was
moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site:

www.hp.com/support

. Contact your HP dealer or call

the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP all-in-one at additional costs. Go to

www.hp.com/

support

, select your country/region and language, then explore the services and warranty area for

information about the extended service plans.

Obtain HP telephone support

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