HP Officejet Pro 8500 - Manual (Page 214)

After you resolve any problems found, run the fax test again to make sure it
passes and the device is ready for faxing. If the Dial Tone Detection test
continues to fail, contact your telephone company and have them check the phone
line.
The "Fax Line Condition" test failed
Solution:
•
Make sure you connect the device to an analog phone line or you will not be
able to send or receive faxes. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
Connect the device to an analog phone line and try sending or receiving a fax.
• Check the connection between the telephone wall jack and the device to make
sure the phone cord is secure.
• Make sure you have correctly connected the device to the telephone wall jack.
Using the phone cord supplied in the box with the device, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the device.
You might need to connect the supplied phone cord to the adapter provided for
your country/region.
• Other equipment, which uses the same phone line as the device, might be
causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything from the phone line, and then run the test again.
◦
If the Fax Line Condition Test passes without the other equipment, then
one or more pieces of the equipment is causing problems; try adding them
back one at a time and rerunning the test each time, until you identify which
piece of equipment is causing the problem.
◦ If the Fax Line Condition Test fails without the other equipment, connect
the device to a working phone line and continue reviewing the
troubleshooting information in this section.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the device directly to the telephone wall jack.
• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the device, run the fax test again.
You might need to connect the supplied phone cord to the adapter provided for
your country/region.
After you resolve any problems found, run the fax test again to make sure it
passes and the device is ready for faxing. If the Fax Line Condition test continues
to fail and you experience problems faxing, contact your telephone company and
have them check the phone line.
Chapter 11
210 Maintain and troubleshoot