HP Designjet 5100 Printer series - Manual (Page 107)

8-3
Troubleshooting print material jams
HP Designjet 5100 printer Customer Reference Guide
8 Switch the printer on.
9 If there is some printing material left behind in the media path, loading
paper can become difficult. This can be cleared by loading a rigid paper
type through the printer media path.
10 If you have image quality problems after a paper jam, this could indicate
that the printheads have been moved from their correct position in the
carriage. To correct this, perform aligning the printheads, on page 41.
Check media path
1 Switch the printer off at the rear of the printer.
2 Check that the roll has not almost finished and is stuck to the empty
cardboard core.
3 Load a new roll
Contact your support representative
If after performing all of these procedures the front panel displays the
“Switch Power Off” message again, make a note of the message with the
error code and contact your support representative.