HP Color LaserJet CP1515n Printer User Manual
Page 130
The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause
Solution
<LANG>.LPROJ, where <lang> is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the getting started guide for instructions.
The PPD file is corrupt.
Delete the PPD file from the following hard-drive folder: LIBRARY/
PRINTERS/PPDS/CONTENTS/RESOURCES/<LANG>.LPROJ,
where <lang> is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.
The interface cable might be defective or of poor quality.
Replace the interface cable with a high-quality cable.
A print job was not sent to the product that you wanted.
Cause
Solution
The print queue might be stopped.
Restart the print queue. Open Print Monitor and select Start Jobs.
The wrong product name, IP address, or Rendezvous host name is
being used.
Print a Configuration page (see
). Verify that the product name, IP address, or Rendezvous
host name on the Configuration page matches the product name, IP
address, or Rendezvous host name in the Print Center or Printer
Setup Utility.
An EPS file prints with incorrect fonts.
Cause
Solution
This problem occurs with some programs.
●
Try downloading the fonts that are contained in the EPS file to
the product before printing.
●
Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.
When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.
Software troubleshooting
●
Check that your Macintosh supports USB and has the
appropriate USB software from Apple.
●
Verify that your Macintosh operating system is Mac
OS X V10.28 or later.
120 Chapter 10 Solve problems
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