HP Systems Insight Manager - Manual (Page 184)

The folders listed above are the default folders and should be used unless you have changed
the installation folder location.
•
You might have failed to set up and specify appropriate WMI Mapper proxy servers.
•
You might have failed to specify appropriate WBEM credentials.
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If you run a data collection task on a storage host and select the Append new data set (for historical
trend analysis) option instead of the default option, Overwrite existing data set (for detailed
analysis), the data collection task will fail and the data for that storage host is erased.
Solution: To restore the missing data, do one of the following:
Procedure 51 Issue with data collection failing and data for the storage host being erased
1. Delete the storage host from the HP SIM database, and then discover it again.
2. Wait fifteen minutes, and run the data collection task again with Overwrite existing data set
(for detailed analysis) selected.
Database
Database creation under SuSE 10 PostgreSQL reports warning messages at various stages as the
database is created.
Solution: A warning message states that the view which provides license reporting has caused an
exception and has not been inserted. Subsequently, there are warnings indicating that the license
view cannot be dropped as it does not exist (creation failed earlier). However, the final step for
updating the database in HP SIM 5.1 or later correctly inserts the license view for SuSE 10.
Therefore, the view is present when database creation is complete and license reporting should
function correctly.
Discovery
Whenever a system in a domain is removed from the domain, by joining it to work group and by
removing all DNS entries in DNS Server, the network name retains full FQDN in HP SIM, even
after triggering multiple identifications and by discovery with local account credentials again. If
you retain the Network Name, verify if the DNS is down. If the system is not down, verify the DNS
entries for that system. Then, update the Network Name in the HP SIM UI.
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A managed system must not have Hyper-V host, SMI-S Storage CIMOM proxy, and SCVMM
installed together. If they are all installed, HP SIM will not be able to set all the subtypes.
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To discover an XP P9500 array, you can either discover it with a CVAE server or discover it with
embedded SMI-S. Do not use both methods of discovery together because there are chances for
Data collection and WBEM subscriptions to fail. However, if you use both methods of discovery
and observe that Data Collection or WBEM subscription is failing please delete the system and
run discovery again.
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Discovery of a Microsoft Windows 2008 MSCS cluster in HP SIM fails to illustrate the second IP
address on the Cluster Monitor page even though HP SIM discovers the cluster correctly.
Solution: If the first IP address of the MSCS cluster is not in the same subnet as the HP SIM server,
a pop-up window appears when browsing to the Cluster Monitor page. See the Microsoft link for
setting up MSCS cluster with two-subnet Failover Cluster at
http://technet.microsoft.com/en-us/
library/bb676403.aspx .
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For Windows 2008 MSCS clusters (including Hyper-V clusters), DHCP addresses are now allowed
for the cluster alias. In some circumstances the reverse lookup for the cluster alias IP resolves back
to one of the cluster nodes instead of the cluster alias name.
184 Troubleshooting