Warranty, Monitoring contract and warranty status, Warranty monitoring contract and warranty status – HP Systems Insight Manager User Manual

Page 90: Contract and warranty status

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B: Delivery blocked

C: Cancelled.

Active Obligation.

This value is true if there is an active support contract for a system.

The contract start and end date is listed for each contract item along with the following information:

Status

The possible values are:

A: Active.


F: The start date is in the future.

X: Expired.

E: There is no end date.

I: The agreement is informal. This status might mean that the agreement is not finalized.

B: Delivery blocked

C: Cancelled.

Service Level.

The level of service specified in the offer. This includes the amount of time HP has to

react to an issue, the time to resolution for a set of issues, and the type of response HP will use to react
to an issue.

Deliverables.

A description of services offered with this contract, for example, onsite support or parts

and materials.

Warranty

Warranty Type.

The type of warranty, for example, Base Warranty, Bundled Warranty, or HP Care

Pack.

Start Date.

The start date of an active warranty.

Extension.

The number of days that this warranty has been extended.

The warranty start and end date is listed for each warranty item along with the following information:

Status.

The possible values are:

A: Active.


F: The start date is in the future.

X: Expired.

E: There is no end date.

I: The agreement is informal. This status might mean that the agreement is not finalized.

B: Delivery blocked

C: Cancelled.

Service Level.

The level of service specified in the warranty. This includes the amount of time HP has

to react to an issue, the time to resolution for a set of issues, and the type of response HP will use to
react to an issue.

Deliverables.

A description of services offered with this warranty, for example, onsite support or parts

and materials.

Monitoring contract and warranty status

Contract and warranty status is shown by the following status types:

Table 20-1 Contract and Warranty status

Description

Icon Meaning

Status Icon

The contract or warranty is expired

Major

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Contract and warranty

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