HP StorageWorks XP Remote Web Console Software - Manual (Page 45)

7 Troubleshooting
Troubleshooting
For detailed information about how to remove errors during XRC for Mainframe operations, see the
HP StorageWorks XP Remote Web Console error codes: HP XP12000 Disk Array, HP XP10000 Disk
Array, HP 200 Storage Virtualization System.
NOTE:
For detailed information about how to remove XP Remote Web Console errors, see the
HP StorageWorks XP Remote Web Console user guide.
Calling HP Technical Support
If you need to call HP technical support, be sure to provide as much information about the problem
as possible. Include the circumstances surrounding the error or failure, the XP Remote Web Console
configuration information saved in the floppy diskette(s) by the FD Dump Tool, the exact content of
any messages displayed on the XP Remote Web Console PC, and the severity levels and reference
codes of the DKC and DKU on the Status panel of the XP Remote Web Console main panel.
Hitachi Extended Remote Copy for Mainframe user guide 45