AT&T E5804 - Manual (Page 39)

36
Appendix
I hear other
calls when using
the telephone • Disconnect the telephone base from the telephone jack.
Plug in a different telephone. If you still hear other calls,
the problem is probably in the wiring or local service.
Call your local telephone company.
My caller ID features
are not working
properly • Caller ID is a subscription service. You must subscribe to
this service from your local telephone company for this
feature to work on your telephone.
• The caller may not be calling from an area which sup-
ports caller ID.
• Both you and the caller’s telephone companies must use
equipment which are compatible with caller ID service.
• If you subscribe to DSL service, install a DSL filter to the
telephone line between the telephone base and the tel-
ephone line jack. Contact your DSL service provider for
filter information.
The system does
not receive caller
ID or the system
does not display
caller ID during
call waiting • Make sure you subscribe to caller ID with call waiting
features services provided by the local telephone com-
pany.
• The caller may not be calling from an area which sup-
ports caller ID.
• Both you and the caller’s telephone companies must use
equipment which are compatible with caller ID service.
• If you subscribe to DSL service, install a DSL filter to the
telephone line between the telephone base and the tel-
ephone line jack. Contact your DSL service provider for
filter information.
• Select channels four through 10 for your router (refer to
the user’s manual of your router for more information).
• If the other telephones in your home are having the
same problem, the problem is in the wiring or local serv-
ice. Contact the local telephone company (charges may
apply).
• Do you have DSL service? If yes, you need to have a DSL
filter installed at every telephone jack that has a tele-
phone connected to it. Contact your DSL service provider
for filter information.
Troubleshooting