Sony FIU-900 - Manual (Page 21)

Training Your Puppy Unit Page 21
Section 7: Frequently Asked Questions (FAQ)
How does the FIU-900 unit read my fingerprint?
The Puppy® device offers robust fingerprint imaging technology based on a technique known as
capacitance, which digitally reads the fingerprint without leaving ink residue on your finger.
Capacitance sensors cannot be fooled by paper copies and do not require cleaning.
How do I use the PKI functions of the FIU-900 Puppy device?
The FIU-900 unit features built-in advanced PKI encryption and digital signature functions, but
currently these functions are not explicitly available for users within SecureSuite® XS
Workstation. If you need to access the PKI functions for particular applications, or plan to use
the FIU-900 with a dedicated PKI architecture, contact Sony; Sony will be producing an
appropriate software utility in the near future.
Do I need to clean the device?
No, the Puppy unit does not require regular cleaning. However, if you notice debris (dust, etc.)
collecting in the corners of the sensor area, you can clean the sensor with a dry tissue or cloth.
Why does my computer freeze or crash when I plug in the Puppy unit?
Be sure that you are connecting the Memory Stick™ media adapter directly to your PC’s USB
port.
When do I insert the FIU-900 unit during installation?
You may plug in the device when prompted during the installation process of the SecureSuite XS
Workstation software or after installation. Do not plug the device in before the prompt, as it may
cause your installation to fail.
I plugged the FIU-900 in before the installation, but Windows® could not find the drivers,
and now SecureSuite can’t find the FIU-900. What do I do?
Follow these steps:
1. Remove the FIU-900 unit and reboot your PC.
2. Go to Start Menu, Settings, Control Panel, Add/Remove Programs.
3. Find SecureSuite in the list of programs and click Change.
4. Select Modify from the list of options. Click Next.
5. In the Custom Installation dialog box, find Authentication Methods and be sure to
check all the boxes for the FIU-900 method. Select This feature will be installed on
local hard drive. Click Next, and then click Install.
6. Click Finish and let the computer reboot.