Sony FIU-900 - Manual (Page 23)

Training Your Puppy Unit Page 23
After enrolling a new user on my system, I notice that any finger (even the wrong one!) will
allow me to access the PC. This is obviously not very secure…why is this happening??
You did not enter a password when setting up the new user. Windows® interprets the lack of a
password to mean that this user account does not require secure access. Enter a password for this
user via the User Properties dialog box and this problem should be solved.
I get an error when I verify my fingerprints after enrollment. One or more of the prints do
not match. How can I prevent this from happening?
You are not placing your finger consistently on the Puppy® unit. During enrollment be sure to
place your finger in a similar fashion per the instructions in Section 1.
Why is the choice of AND/OR settings so important during enrollment?
If you choose to make your user account an AND user, you will be required to enter both a
password and place your fingerprint before you can access your account. For security purposes
your original Windows password is then randomized within the SecureSuite® XS Workstation
architecture. If you uninstall the software, your Windows password will therefore be different
than your original password, and an administrator will need to reset it. You can change this
default setting by accessing the SecureSuite System Settings dialog box.
I have successfully enrolled my username and password for a website with SecureSession®
for Internet Explorer, but when I come back to the website, it’s not prompting me to use
my fingerprint. What’s wrong?
Sometimes, depending on your configuration, the prompt to use SecureSession will appear
behind your current Internet Explorer window. Try to minimize your active window and see if
the prompt appears.
I uninstalled and reinstalled SecureSuite XS Workstation, and now I can’t read the files I
previously encrypted with SecureFolder®. Why?
Unless you entered an Emergency Recovery Passphrase when you first used SecureFolder, there
is no way to retrieve the files. If you are concerned with losing your files in the event of a
catastrophic failure of your PC, be sure to enter a Passphrase when first using SecureFolder. See
the SecureSuite XS Workstation Guide on the software CD for more information.
Why do I need to turn off my screensaver before uninstalling the SecureSuite XS
Workstation software?
If the screensaver activates during uninstallation, the SecureSuite XS Workstation software may
not allow you to leave the screensaver, thus causing the uninstallation to fail. In this event, your
PC may not be recoverable, and you may need to reinstall Windows entirely. Always be sure to
deactivate the screensaver before uninstallation.