Others, Troubleshooting – Sony LF-B10 User Manual
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If a problem occurs during use, refer to the information provided in this section. If the problem persists,
contact Sony LocationFree Customer Support.
LocationFree Player Software Installation
LocationFree Player
Troubleshooting
Problem
Causes and remedies
Installation fails.
• LocationFree Player must be installed from a user account with
administrator privileges. Before performing the installation, log on to
Windows as a user with administrator privileges.
• Does the computer meet all the system requirements for installing
LocationFree Player (
• If you have installed LocationFree Player LFA-PC1/LFA-PC2 on your
computer, uninstall it before installing LocationFree Player LFA-PC20.
Problem
Causes and remedies
Cannot register a computer on the Base
Station.
• Switch the Base Station to SETUP MODE after you connect the
computer to the Base Station via a wireless connection or router.
• When connecting to one Base Station from multiple computers, a
separate serial key is required for each computer.
• When you register your computer to the Base Station via the Internet,
you need to enter the information for registration via the Internet. You
can find the information on the sticker attached to the “Quick Start
Guide” supplied with the Base Station LF-B20/LF-B10. Or, you can
find the information in the [Setting Status] screen of the [Base Station
Settings] page.
Can connect at home, but cannot
connect to the Base Station while away
from home.
• Did you configure the network settings for when you are away from
home?
• Are the settings configured properly?
• Are the Base Station and connected devices such as the router turned
on?
• You cannot connect to a Base Station via a proxy server.
• Have the devices you are currently using been deleted from the device
registration list on the Base Station? Check the device registration list
in the Base Station settings.
• Have you initialized the Base Station? If so, the device registration
information has been deleted. Register your computer to the Base
Station again.