Troubleshooting, General, Radio reception – Sony XAV-602BT User Manual
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Troubleshooting
If there are any problems with your unit/mobile
device, make sure your car is parked in a safe place
before examining any issues.
The following checklist will help you remedy
problems you may encounter with your unit.
Before going through the checklist below, check
the connection and operating procedures.
For details on using the fuse and removing the unit
from the dashboard, refer to the installation/
connections manual supplied with this unit.
If the problem is not solved, visit the support site on
the back cover.
General
No power is being supplied to the unit.
Check the fuse.
The connection is not correct.
Connect the yellow and red power supply
leads.
There is no beep sound.
An optional power amplifier is connected and
you are not using the built-in amplifier.
The contents of the memory have been erased.
The power supply lead or battery has been
disconnected or it is not connected properly.
Stored stations and correct time are erased.
The fuse has blown.
The unit makes a noise when the position of the
ignition is switched.
The leads are not matched correctly with the car’s
accessory power connector.
The display disappears from/does not appear on
the monitor.
The dimmer is set to [ON] (page 28).
The display disappears if you press and hold OFF.
Press OFF on the unit until the display appears.
The monitor off function is activated (page 6).
Touch anywhere on the display to turn the
display back on.
The display does not respond to your touch
correctly.
Touch one part of the display at a time. If two or
more parts are touched simultaneously, the
display will not operate correctly.
Calibrate the touch panel of the display
Touch the pressure sensitive panel firmly.
The Auto OFF function does not operate.
The Auto OFF function activates when no source
is selected.
Exit the source.
Menu items cannot be selected.
Unavailable menu items are displayed in gray.
USB Music, USB Video, AUX, BT Audio and
Pandora cannot be selected as the source.
Remove the check mark from the source item you
cannot select (page 30).
(XAV-712HD only)
The monitor angle cannot be adjusted.
The monitor was opened while the unit was
being reset.
Be sure to close the front panel before you
reset the unit.
The notification panel does not appear.
The notification panel is not available when the
unit is;
at the initial settings.
displaying the source in a popup.
under the voice command function.
playing back USB Video.
The playback controls does not appear in the
notification panel.
The playback controls are not available when the
unit is playing back content from the following
sources;
AUX
USB Video
HDMI in/MHL in (XAV-712HD only)
application on a smartphone via the App
Remote function
Radio reception
The stations cannot be received.
The sound is hampered by noises.
The connection is not correct.
Connect the REM OUT lead (blue/white striped)
or accessory power supply lead (red) to the
power supply lead of a car’s antenna (aerial)
booster (only when your car has built-in radio
antenna (aerial) in the rear/side glass).
Check the connection of the car antenna
(aerial).
If the auto antenna (aerial) will not extend,
check the connection of the power antenna
(aerial) control lead.
Preset tuning is not possible.
The broadcast signal is too weak.
Sound skips or repeats.
This may happen while this unit switches from
analog signal to digital signal or vice versa,
because the radio station does not synchronize
the signal.