Sony PCG-C1VP - Manual (Page 93)

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2 Getting Help
Sony provides several support options for your VAIO computer. When you have
questions about your computer and the preinstalled software, check these sources
for answers, in the following sequence:
Support Options
1 VAIO ® PictureBook User Guide and VAIO ® PictureBook Quick Start
The online VAIO ® PictureBook User Guide and printed VAIO ® PictureBook Quick
Start provide you with information on how to maximize your notebook capabilities and
solve common problems. To access the online user guide, click Start on the Windows
®
taskbar, select Help Center and VAIO Documentation. The quick start is supplied with
your notebook.
2 Manuals and Online Help Files
The software preinstalled on your notebook may come with an online manual. These
manuals are stored on the hard disk drive as online help files. You can find the help
files from the Help menu under specific software application. Some software
applications may come with a printed manual.
3 Operating System Online Support
Your notebook comes preinstalled with Microsoft ® Windows ® . For operating system
support, you can access Microsoft ® customer support at http://support.microsoft.com/
directory/.
4 VAIO Support Agent
You can find VAIO Support Agent from the Windows desktop. Using advanced
diagnostic technology, Sony’s VAIO Support Agent runs scheduled protections of your
applications, network settings, and other important software settings. When your
software is protected, you can use VAIO Support Agent to repair software problems by
restoring your software to any of the previously protected states.
5 Sony PC Support
This service provides you with instant access to information on commonly
encountered problems. Enter a description of your problem and the Knowledge
Database searches for the corresponding solutions online. You can access Sony PC
Support at: http://www.sony.com/pcsupport.