Sony PCGA-DDRW1 - Manual (Page 48)

48 GB
Troubleshooting
If a problem occurs during operation of the unit, refer to the information
provided in this section and in your Sony notebook documentation. If the
problem persists, consult your nearest Sony dealer. For contact information,
see “Getting Help” on page 45. Also refer to the manuals provided with
your notebook.
Symptom Cause/Remedy
Tray does not open
when eject button on
unit is pressed.
Tray does not open
when eject button in
software application is
clicked.
Tray is not locked.
Tray locks then opens
again.
c If the drive is connected with the VAIO notebook
peripheral cable (80 cm), make sure that the cable is
connected correctly to the connector on the notebook, and
the notebook is turned on.
c If the drive is connected with an i.LINK cable, make sure
that the AC adapter and i.LINK cable are connected
correctly, and the notebook is turned on.
c In some cases, the tray does not open when the eject
button is pressed. For information on how to remove the
disc, see “Removing a disc” on page 29.
c The software may be inhibiting disc access. For
information on how to remove the disc, see “Removing a
disc” on page 29.
c Push tray in fully.
c Make sure that the disc is inserted with the label side
facing up.
c The disc or lens may be dirty. Clean as described on page
44.
c The disc may be damaged. To confirm that the drive is not
malfunctioning, insert another disc.
c There may be condensation in the drive or the disc.
Remove the disc and allow the unit to stand for
approximately one hour.