AT&T 964 - Manual (Page 34)

IN CASE OF DIFFICULTY
65
ADDING A FAX MACHINE
64
If you have difficulty operating this phone, try the suggestions below.
For Customer Service, visit our website at www.telephones.att.com or
call 1 800 223-3111.
Please retain your receipt as your proof of
purchase.
Telephone Does Not Ring
• Make sure the Do Not Disturb (DND) feature is not activated.
• Make sure ringers are turned on.
• If there are several non-system phones on the line that don’t ring,
disconnect some of them. Having too many phones connected can
also result in low ringer volume for non-system telephones.
• If the INTERCOM light flashes but you don’t hear a paging signal,
make sure the Do Not Disturb feature is not activated.
A Repeating Short Ring (Error Ring) Sounds at All Extensions When
You Assign an Extension Number to Your Phone
The extension number you chose is already assigned. Begin again and
choose a different extension number from 11 to 22 (see “Assign an
Extension Number to Your Phone” in SET UP SYSTEM FEATURES).
Intercom Paging Signal Not Received
Make sure you have programmed your intercom extension number
correctly. Line 1 must be connected at all extensions, and must be the
same telephone number/line for Page and Intercom to work properly.
Cannot Join a Conversation in Progress
The privacy feature prevents another set on the system from interrupting
a conversation. Make sure you press the LINE button to release privacy.
Error Tone (Fast Busy Signal) Heard When Making an Intercom Call
The Do Not Disturb feature is activated at the extension you are calling.
The other party’s INTERCOM light will flash and your extension number
will be displayed on their screen to alert them of your call.
Single Phone
• Set your phone for single phone operation (see "Set Your Phone for
Single Phone Operation" in SET UP SYSTEM FEATURES).
• Turn off Auto-Attendant (see "Turn Auto-Attendant Function On/Off" in
ANSWERING SYSTEM – Auto-Attendant Operation).
• Set your fax machine to answer on the first ring (follow manufacturer’s
instructions).
• Set Ring Time to at least 15 seconds, so that your fax machine will have
time to answer calls before the answering system (D-TAD) picks up
(see "Program Ring Time" in FEATURE SETUP).
• To prevent the fax line from ringing, turn Ringer off for that line (see
"Turn Ringer On/Off" in SET UP SYSTEM FEATURES).
• If Toll Saver interferes with the operation of the fax machine and
answering system, turn Toll Saver off (see "Turn Toll Saver On or Off"
in SET UP SYSTEM FEATURES).
Using a Fax Switch
A fax switch lets the system know, before the phone rings, whether an
incoming call is a voice call or a fax call. Some fax machines have a built-in
fax switch. Using a fax switch may affect the operation of Line-in-Use lights
and the display of Caller ID information.