Troubleshooting – Actiontec electronic NS100-160 User Manual
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Troubleshooting
This chapter lists some common problems, and their solutions.
Problem 1:
The NAS Utility doesn’t list any NAS Devices.
Solution 1:
Check the following:
• The
NAS
Device is installed,
LAN
connections are
OK
,
and it is powered on and startup is complete.
• Ensure the computer and the
NAS
Device are on the
same network segment. (If you don't have a router,
this must be the case.)
• Ensure the computer has the
TCP/IP
network protocol
loaded. In Windows, this is done by using Control
Panel-Network. If an entry for
TCP/IP
-> Network card
is not listed, use Add - Protocol - Microsoft -
TCP/IP
to
add it.
You then need to select the new entry (
TCP/IP
->
Network card), click Properties, and configure the IP
Address tab.
• If the
LAN
has a
DHCP
server, you can select “Obtain
an IP Address automatically”.
• Otherwise, you must select “Specify an
IP
Address”,
and enter values for IP address and subnet mask. The
IP
address range commonly used is 192.168.0.1 to
192.168.0.254, with a subnet mask of 255.255.255.0.
(The
NAS
Device's default
IP
address is 192.168.0.2,
with a subnet mask of 255.255.255.0). Remember that
each device needs a unique
IP
address, and the same
subnet mask.
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