AT&T DECT 6.0 EL52100 - Manual (Page 60)

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Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For customer service, or to purchase accessories or replacement parts, visit
our website at
www.telephones.att.com
, or call
1 (800) 222-3111
.
In Canada, dial
1 (866) 288-4268
. When you call customer service, you
will need the serial number or model number found on the bottom of the
telephone base.
My telephone doesn’t work at all.
Make sure the power cord is securely plugged in.
Make sure that the battery connector is securely plugged into the
cordless handset.
Make sure the telephone line cord is securely and firmly plugged into the
telephone base and the telephone wall jack.
Make sure the battery is fully charged. See
Technical specifications on
page 71 for battery charging times. For optimum daily performance, return
the cordless handset to the telephone base when not in use.
If the battery is depleted, it may take approximately 30 minutes to charge
the handset before it shows
LOW BATTERY. Refer to Battery charging on
page 6 for details.
Reset the telephone base. Unplug the electrical power. Wait for
approximately 15 seconds, then plug it back in. Allow up to one minute for
the cordless handset and telephone base to reset.
You may need to purchase a new battery. Please refer to
Battery installation
on page 5.
I cannot get a dial tone.
First try all the suggestions above.
Move the cordless handset closer to the telephone base. You might have
moved out of range.
If the previous suggestions don’t work, disconnect the telephone base from the
telephone wall jack and connect the jack to a different telephone. If there is no
dial tone on that telephone either, the problem is in your wiring or telephone
service. Contact your telephone service provider (charges may apply).
Your telephone line cord might be defective. Try installing a new telephone
line cord.
I cannot dial out.
First try all the suggestions in the item I cannot get a dial tone on this page.
Make sure you have a dial tone before dialing. The cordless handset may
take a second or two to find the telephone base and produce a dial tone.
This is normal. Wait an extra second before dialing.
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