Trouble ticket – Lenovo ThinkPad R61i User Manual

Page 38

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I=?:\bootlog.txt
I=?:\bootsect.dos
I=?:\WINNT\*
I=?:\WINDOWS\*
X=?:\WINDOWS\prefetch\*
I=?:\minint\*
I=?:\preboot\*
I=?:\Application Data\*
I=?:\Documents and Settings\*
I=?:\Program Files\*
I=?:\msapps\*

X=?:\Recycled
X=?:\RECYCLER
x=?:\Documents and Settings\*\Cookies\*

x=?:\Documents and Settings\*\Local Settings\History\*
X=?:\Documents and Settings\*\Local Settings\Temp\*
x=?:\Documents and Settings\*\Local Settings\Temporary Internet Files\*
x=?:\Documents and Settings\*\Desktop\*
x=?:\Documents and Settings\*\My Documents\*

s=?:\Documents and Settings\*\Desktop\*
s=?:\Documents and Settings\*\My Documents\*
x=*.vol
s=*.vol

ExcludeList:

Within this section of the registry, you can choose to exclude

software applications from the recovery process initiated by Rescue and Recovery.
This GUI exclude list is managed through the registry at: HKLM\SOFTWARE\
Lenovo\Rescue and Recovery\Settings\ExcludeList.

OSAppsList:

Rescue and Recovery 4.21 provides the ability to selectively restore

particular files and folders when doing an OS & Apps restore through the registry
key settings:

HKLM\SOFTWARE\Lenovo\Rescue and Recovery\Settings\OSAppsList

The OSAppsList setting will define what files, folders, or file types comprise the
operating system and applications. This file can be customized by the
administrator and a default external file will be provided. When the user chooses
to recover the operating system, they will see a menu that allows them to choose
Restore.

Only with the following Windows options: Only files that match the rules
contained in this external file will be restored. The administrator can customize the
contents of this external file.

Trouble ticket

Because there is no way to transmit information through file transfer or e-mail
from the Rescue and Recovery environment, the end user is directed to use the
e-mail function integrated in the browser. The logging function packages the log
events into a file, and directs the end user to e-mail the file after he or she
completes the recovery process and logs onto Windows. The file received from the
end user creates the Req 115 Trouble Ticket XML file, which combines (Current, HW,
InvAgent, and PCDR diagnostic log information), and will be placed in a location
which can be easily found and accessible from both the Rescue and Recovery
environment and operating system – C:\SWSHARE.

The Diagnostics tool available in the Predesktop Area of Rescue and Recovery aids
in problem determination. Output from tests performed by the Diagnostics tool are
stored in a manner which can be viewed or transmitted to a help desk.

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Rescue and Recovery 4.21 Deployment Guide

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