Using esupport – Lenovo D400 Desktop IdeaCentre User Manual

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Chapter 1. About this manual

Using eSupport

For Key Commodities (Examples - hard disk drive, system board,
microprocessor, LCD, and memory)

• eSupport can be used to view the list of key commodities built in a particular

machine serial.

• eSupport can be accessed at the following Web site:

http://consumersupport.lenovo.com

• To view the key commodities:

1. Click Parts information.
2. Under Parts information, click Parts lookup.
3. Under Parts lookup, type the model type and serial number; then click

Continue.
The key commodities are returned in the eSupport record under Parts
shipped with your system.

For the remaining FRUs (the complete list of FRUs at the MT Model level)

• eSupport can be used to view the complete list of FRUs for a machine type

and model.

• To view the complete list of FRUs for a machine type:

1. Point your browser to http://consumersupport.lenovo.com.
2. Type the machine type (Example: 8129) in the Use Quick Path field; then

click Go.

3. Under Browse by product, click Continue.
4. Under Important information, click Parts information.
5. In the Refine results field, select Service parts; then click the entry for

your machine type.
The list of service parts by description, with applicable machine type
model and FRU part number is displayed.

Important information about replacing RoHS compliant
FRUs

RoHS, The Restriction of Hazardous Substances in Electrical and Electronic
Equipment Directive (2002/95/EC) is a European Union legal requirement
affecting the global electronics industry. RoHS requirements must be
implemented on Lenovo products placed on the market after June 2006.
Products on the market before June 2006 are not required to have RoHS
compliant parts.

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