BEA IS40P - Manual (Page 6)

Do not leave problems unresolved. If a satisfactory solution cannot be achieved after troubleshooting a problem, please
call BEA, Inc. If you must wait for the following workday to call BEA., leave the door inoperable until satisfactory repairs
can be made. Never sacrifice the safe operation of the automatic door or gate for an incomplete solution. The following
numbers can be called 24 hours a day, 7 days a week. For more information, visit www.beasensors.com.
US and Canada:
Canada:
Northeast:
1-866-249-7937
1-866-836-1863
1-866-836-1863
Southeast:
Midwest:
West:
1-800-407-4545
1-888-308-8843
1-888-419-2564
9 Troubleshooting
10 Company Contact
Page 6 of 6 75.5371.01 EN 20080505 (75.5370)
SYMPTOMS POSSIBLE CAUSES CORRECTIVE ACTION
The sensor does not
respond to the remote
control
.
The red LED is
permanently on after
a setup.
The red LED is on
during rain or sno
w.
The green LED is on
during rain or sno
w.
The sensor detects
objects outside of its
detection field
.
The door keeps
recycling open-closed.
The red LED stays on.
The batteries in the remote
control are not installed properly
or dead.
Setup has failed due to motion
The presence detection is
disturbed by the rain or sno
w.
The microwave detection is
disturbed by the rain or sno
w.
T
oo much reflection due to a
metallic environment.
Sensor detects door movement.
The sensor detects a presence.
The remote control is poorly
aimed.
The sensor is not powered.
V
erify or replace the batteries.
Launch a new setup with the IR
area clear of moving objects.
Increase the immunity of the IR field
(value 2 or 3, respectively).
Consider using unidirectional mode
under the Detection Parameters.
Increase the mircowave rejection.
Increase the mircowave rejection.
Wa
it for learn time setting to expire.
Launch a setup.
Point the remote control directly
towards the senso
r.
Check the power supply of the
senso
r.
Application requires an
access code or sensor
will not unlock after
entering an access
code.
Y
ou must enter a code or the
wrong code was entered.
Cut and restore power supply
. No
code is required to unlock during
the first minute after powering on.
Unlock, then lock and ‘enter’ a
new access code or 0000 to delete
the current access code.
Increase the sensor angle and/or
Increase mircrowave rejection.
in the IR field.
mircowave field angle.
Sensor detects door vibrations.
C h a n g e