Fingerprint sensor – Toshiba Tecra M11 User Manual

Page 170

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User’s Manual

8-15

Troubleshooting

Fingerprint Sensor

The on-screen pointer

moves too fast or too

slow

In this instance, you should initially try changing

the speed setting within the Mouse Control utility.
1. To access this utility, click Start  Control

Panel  Hardware and Sound  Mouse.

2. Within the Mouse Properties window, click

the Pointer Options tab.

3. Set the pointer speed as required and click

OK.

The on-screen pointer

moves erratically

The elements of the mouse responsible for

detecting movement might be dirty - please refer

to the documentation supplied with the mouse for

instructions on how to clean it.
If you are still unable to resolve the problem,

contact your reseller, dealer or service provider.

Problem

Procedure

Problem

Procedure

Reading of the

fingerprint was not

successful.

In this instance you should try the fingerprint

reading operation again using the correct finger

position - please refer to

Using the Fingerprint

Sensor

in Chapter 4,

Operating Basics

for further

information.
Alternatively, you should try the recognition

process again using another enrolled finger.
The fingerprint sensor compares and analyzes

the unique characteristics in a fingerprint.

However, there may be instances where certain

users are unable to register their fingerprints due

to insufficient unique characteristics in their

fingerprints.
The recognition success rate may differ from

user to user.

The fingerprint cannot

be read due to injuries

to the finger.

In this instance you should try the recognition

process again using another enrolled finger.

However, if fingerprints from all the enrolled

fingers cannot be read, you should instead log

into the computer by using the keyboard to input

the password.
If you are still unable to resolve the problem,

contact your reseller, dealer or service provider.

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