Bd drive – Toshiba Qosmio X500 User Manual
Page 162
User’s Manual
9-9
Troubleshooting
BD drive
For more information, refer to Chapter 4,
.
Problem
Procedure
You cannot access a
CD/DVD/BD in the drive
Make sure the drive's drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD/BD
is properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD/BD. Make sure
there is no obstruction. Remove any foreign
objects.
Check whether the CD/DVD/BD is dirty. If it is,
wipe it with a clean cloth dipped in water or a
neutral cleaner. Refer to the
section
in Chapter 4,
, for details on
cleaning.
Some CD/DVD/BDs run
correctly, but others do
not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software's needs.
Check the CD/DVD/BD documentation.
Check the type of CD/DVD/BD you are using.
The drive supports:
BD-ROM:
BD-ROM, BD-ROM(DL),
BD-R, BD-R(DL), BD-RE,
BD-RE(DL)
DVD-ROM:
DVD-ROM, DVD-Video,
DVD-R, DVD-RW, DVD+R,
DVD+RW, DVD-RAM
CD-ROM:
CD-DA, CD-Text, Photo CD
(single/multi-session),
CD-ROM Mode 1, Mode 2,
CD-ROM XA Mode 2
(Form1, Form2), Enhanced
CD (CDEXTRA)
Recordable Disc:
CD-R, CD-RW, DVD-R,
DVD-R(DL), DVD-RW,
DVD+R, DVD+R(DL),
DVD+RW, DVD-RAM, BD-
R, BD-R(DL), BD-RE, BD-
RE(DL)
Check the region code on the DVD. It must
match that on the BD drive. Region codes are
listed in the
section in
Chapter 2,
.