Apple iPod nano (5th generation) - Manual (Page 86)

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Tips and Troubleshooting
Most problems with iPod nano can be solved quickly by
following the advice in this chapter.
General Suggestions
Most problems with iPod nano can be solved by resetting it. First, make sure iPod nano
is charged.
To reset iPod nano:
1 Toggle the Hold switch on and off (slide it to HOLD and then back again).
2 Press and hold Menu and the Center button for at least 6 seconds, until the
Apple logo appears.
If iPod nano won’t turn on or respond
 Make sure the Hold switch isn’t set to HOLD.
 The iPod nano battery might need to be recharged. Connect iPod nano to your
computer or to an Apple USB Power Adapter and let the battery recharge. Look for
the lightning bolt icon on the iPod nano screen to verify that iPod nano is receiving
a charge.
To charge the battery, connect iPod nano to a USB 2.0 port on your computer.
 Try the 5 Rs, one by one, until iPod nano responds.
The 5 Rs: Reset, Retry, Restart, Reinstall, Restore
Remember these five basic suggestions if you have a problem with iPod nano.
Try these steps one at a time until your issue is resolved. If one of the following
doesn’t help, read on for solutions to specific problems.
 Reset iPod nano. See “General Suggestions,” below.
 Retry with a different USB port if you cannot see iPod nano in iTunes.
 Restart your computer, and make sure you have the latest software updates installed.
 Reinstall iTunes software from the latest version on the web.
 Restore iPod nano. See “Updating and Restoring iPod Software” on page 92.