Calling applecare support – Apple Soundtrack User Manual
Page 197
Appendix C
Solutions to Common Problems and Customer Support
197
Calling AppleCare Support
Included in your Soundtrack package is documentation about the support options
available from Apple. Several levels of support are available, depending on your needs.
Whatever your issue, it’s a good idea to have the following information immediately
available. The more of this information you have ready to give to the support agents,
the faster they will be able to address your issue.
 The registration number that came with Soundtrack. This number is different from
the software serial number that is used to activate your copy of Soundtrack.
 Which version of Mac OS X you have installed. This information is available by
choosing About This Mac from the Apple menu.
 The version of Soundtrack you have installed, including updates if applicable. The
version number can be viewed by choosing Soundtrack > About Soundtrack.
 The model of computer you are using
 How much RAM is installed in your computer, and how much is available to
Soundtrack. You can find out how much RAM is installed by choosing About This Mac
from the Apple menu in the Finder.
 What other third-party hardware is connected to or installed in the computer, and
who are the manufacturers. Include hard disks, graphics cards, and so on.
 Any third-party plug-ins or other software installed along with Soundtrack
AppleCare Support can be reached online at: