CounterPath eyeBeam 1.5 User Guide for Mac - Manual (Page 12)

CounterPath eyeBeam 1.5 for Mac
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3.4 Answering a Call
eyeBeam must be running to answer incoming calls. (If eyeBeam is not running, incoming calls may be directed
to voicemail, but check with your VoIP service provider to be sure.)
The softphone rings and the line of the incoming call is lit. If you have Call Alerts on, the Call Alert box may
appear. If you have the popup phone feature on, the phone comes to the front. For information on call alerts and
the popup phone feature, see page 32.
The SIP adddress of the person calling you is displayed. If the SIP address for this person appears in your
Contacts list, the SIP address is converted to the display name for that address. For example,
sip:[email protected] appears as “kokila”.
You can answer the call in any of these ways:
• Click on the softphone or click Answer on the Call Alert box.
• Click the line number on the softphone.
• Press Enter (on the keyboard), if the softphone is the active application.
You can ignore the call in any of these ways:
• Click on the Call display; a message appears to the caller advising that the call could not be
made. The phone stops ringing. The call is added to the Received Calls list.
• Click on the Call display, to send the call immediately to voicemail. Information on
voicemail is provided by your VoIP service provider; it is not part of eyeBeam.
• Leave it and allow it to eventually go to voicemail .
You can permanently ban the caller:
• Click on the Call display; the call is added to the Received Calls list
• In the Received Calls list, click the entry, right-click, and choose Ban this Person.
Ending a Call
Click on the Call display .
Details of the call remain on the Call display. To clear the Call display, click Clear .
Note that selecting another line does not hang up the current call; it puts the call on hold.