CounterPath eyeBeam 1.5 User Guide for Mac - Manual (Page 4)

CounterPath eyeBeam 1.5 for Mac
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1 Introduction
1.1 What is eyeBeam?
CounterPath’s next generation telephony client, eyeBeam 1.5 lets you integrate your telephony experience with
your desktop and mobile computer solutions. With the click of a button or the tap on the keyboard you can dial,
answer, or choose how you want to personally manage your calls and availability. And whether you prefer
wired or wireless, eyeBeam lets you use a multitude of headset devices to maximize your telephony experience,
rather than being restricted by a traditional telephone receiver.
Designed to work over internet-based phone systems, eyeBeam provides Voice over Internet Protocol (VoIP)
solutions using an internet-based telephony server within your company’s local area network and/or over your
local internet VoIP service provider.
Standard Telephone Features
The eyeBeam 1.5 softphone has all the standard telephone features, including:
• Six lines.
• Call display and Message waiting indicator (MWI).
• Speakerphone.
• Mute.
• Redial.
• Hold.
• Do not disturb.
• Call ignore.
• Call history – list of received, missed, dialed and blocked calls.
• Call forward, Call transfer.
• Call record.
• Six-party audio conferencing.
• Four-party video conferencing.
Enhanced Features and Functions
The eyeBeam 1.5 softphone also supports the following VoIP features and functions:
• Instant messaging and presence using the SIMPLE protocol.
• Managed contact list – importing and exporting contacts between eyeBeam and other applications.
• Log in with up to ten different VoIP service providers.
• Zero-touch configuration of audio and video devices; no tuning wizard is required.
• Acoustic echo cancellation, automatic gain control, voice activity detection.
• Support for the following audio codecs:
DVI4, DVI4 Wideband, G.711aLaw, G.711uLaw, G.729, GSM, iLBC, L16 PCM Wideband, Speex,
Speex FEC, Speex Wideband, Speex Wideband FEC. For more information on audio codecs, see page 36.
• Support for the following video codecs:
H.263, H.263+ 1998.
• Automatic selection of the best codec based on the other party’s capability, the available bandwidth, and
network conditions. eyeBeam switches the codec within a call in response to changing network conditions.
• SIP compliance to 3261 SIP standard.
• STUN and ICE NAT traversal. XTunnels for firewall traversal.
• Support for DTMF (RFC 2833, inband DTMF or SIP INFO messages).