CounterPath X-Lite 4 for Mac User Guide - Manual (Page 15)

X-Lite 4 for Mac User Guide
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3.3 Handling an Incoming Call
X-Lite must be running to answer incoming calls. (If X-Lite is not running, incoming calls may be directed to
voicemail; check with your VoIP service provider.)
As soon as an incoming call is received, a call panel appears, showing information about the call. The name and
phone number of the person calling you is displayed. In addition, the Call Alert box appears, even if X-Lite is
minimized.
Action From the... Description
Answer Call panel or Call Alert box Click Answer.
If you are on another call, that first call is automatically put on hold. You are
now talking to the new caller.
Decline Call panel or Call Alert box Click Decline. There will be a busy signal. The call may be directed to
voicemail (if you have this service).
Video Call panel or Alert box The caller wants to include video.
Click to answer a video call and start sending your video immediately.
Audio Alert box The caller wants to include video.
Click to answer without video; if you want (and if you have a camera), you will
be able to add video later.