Diagnostics – CounterPath X-Lite 4 for Mac User Guide User Manual
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CounterPath Corporation
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Diagnostics
Only use this panel if instructed to do so by your support representative at your VoIP service provider.
To start logging X-Lite activity and send a logging report to customer support:
1.
Click Start Logging. The first Diagnostics Logging window appears.
2.
Select the problem you are experiencing and click Start Logging.
3.
On the second Diagnostics Logging screen, click Finish. Logging will start.
4.
Perform the actions you want to capture; for example, attempt to make a phone call.
5.
When done, display the first Diagnostics Logging window again and click Send Report. A window opens;
select the report and click Open. When the report is successfully sent, a confirmation message appears on
the first Diagnostics window.
6.
Click Stop Logging. Close the Troubleshooting window.