INFICON Front Load Single Sensor - Manual (Page 13)

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Front Load Single and Dual Sensors Operating Manual
1.3.1 Returning Sensor to INFICON
Do not return any sensor component to INFICON before speaking with a Customer
Support Representative and obtaining a Return Material Authorization (RMA)
number. Front Load Sensors will not be serviced without an RMA number.
Packages delivered to INFICON without an RMA number will be held until the
customer is contacted. This will result in delays in servicing the Front Load Sensor.
Prior to being given an RMA number, a completed Declaration Of Contamination
(DoC) form will be required. DoC forms must be approved by INFICON before an
RMA number is issued. INFICON may require that the sensor be sent to a
designated decontamination facility, not to the factory.
1.4 Unpacking and Inspection
1 If the Front Load Sensor has not been removed from its packaging, do so now.
The sensor and accessories are packaged in a single cardboard carton with a
rigid foam insert. Carefully remove the packaged accessories before removing
the sensor.
2 Carefully examine the sensor for damage that may have occurred during
shipping. It is especially important to note obvious rough handling on the
outside of the container. Immediately report any damage to the carrier and to
INFICON.
NOTE: Do not discard the packaging material until inventory has been taken
and installation is successful.
3 Refer to the invoice and the information contained in section 1.4.1 or section
1.4.2 on page 1-5 to take inventory.
4 To install the sensor, see Chapter 2, Sensor Installation .
5 For additional information or technical assistance, contact INFICON (refer to
section 1.3 ).