IPitomy IP550 Desktop Reference Guide User Manual
Page 6
6 Copyright 2005 – 2009 © IPitomy Communications, LLC | www.IPitomy.com
Queues
Unpause Agent
Queues
1 + Agent #
Return Agent to Queue (ACD Feature)
Mailbox Overview
The IPitomy IP PBX includes a highly flexible, powerful voice mail system. Among the features that
are included in the voice mail systems are:
•
Three different types of greetings
•
Voice Mail sent to email including a .wav file containing the complete message.
•
An organization system called “Folders” to organize saved messages
•
Password protected mailbox access
•
Audible recording menu to record and re–record mailbox greetings
Greetings
A mailbox greeting is a message for you to inform the caller that you are away from your desk or
busy on another call. There are three types of Greetings:
•
Not Available Greeting – Played when your phone is un-answered – “Hello, this is Mark; I
am not able to answer your call right now. Please leave a detailed message and a
number where I can reach you, and I’ll call you back as soon as I am able. “
•
Busy Greeting – Played when your extension is busy –“ Hello, this is Mark, I am currently on
the phone and not able to take your call right now; please leave a detailed message
and I will call you back as soon as I can.”
•
Temporary Greeting - Played while it is recorded and present - The temporary greeting is
played as an override for your other greetings. When the situation warrants a greeting to
inform your callers of something different than your regular greetings; record a temporary
greeting and it will replace the others while it is active. Be sure to go back and delete
your temporary greeting to return to the normal greeting. “Hello this is Mark; I am on
vacation with limited access to messages. Please call extension 1500 and speak to Mary
with any matters that need immediate attention. I will return on Monday, February 24.”
Default Greetings - If you do not record any greetings, IPitomy will play a set of default greetings
depending on the status of your extension. Be sure to record your name so your greeting will be
a little more professional sounding. If you do not record your name, the default greeting will say
“the person at extension (your extension number) is not available”. If you record your name the
greeting will say “Mark Smith” is not available…”
Folders
The IPitomy IP PBX allows you to save and organize your messages into folders.
There are ten folders. The first 5 folders have convenient names for organizing messages:
•
New
•
Old
•
Work
•
Family
•
Friends
•
Folder 1
•
Folder 2
•
Folder 3
•
Folder 4
•
Folder 5