IPitomy IP550 Desktop Reference Guide - Manual (Page 7)

7 Copyright 2005 – 2009 © IPitomy Communications, LLC | www.IPitomy.com
When a message is left for you, IPitomy will place the message into the “New” folder. Once you
listen to the message, but do not delete the message or save the message to a different folder,
IPitomy will automatically move the message to the “Old” folder.
When you first log into your mailbox, IPitomy will make the “New” folder the current folder if you
have any new messages. If you do not have any new messages IPitomy will make the “Old”
folder the current folder.
The Directory
IPitomy automatically creates a directory of all of the extensions that can be accessed from a
menu. If your system has a menu for the automated attendant, your system administrator can
elect to have the company directory available to all callers.
The directory works by asking the caller to enter a digit from the automated attendant menu.
Once that selection has been made, then the caller hears the directory prompt. The directory
prompt asks the caller to enter the first three letters of the first or last name of the party they
would like to speak to. IPitomy will then play the mailbox name prompt if one is recorded or spell
out the last name of the person or persons who match the search criteria. The caller will be able
to be automatically transferred to the person they have selected.
Leaving a Message in a Mailbox
The caller may first hear a greeting and/or some instructions before being allowed to record a
message. The process of leaving a message works like this:
• Play the appropriate greeting.
• Play some short instructions.
• Play a beep.
• Record the message, and optionally allow the caller to review the message.
While listening to the greeting or the instructions, the caller can press any of the following
buttons:
#
Skip the rest of the greeting and instructions and immediately begin recording the
message.
*
Transfer out of the message recording application.
0 Transfer to an operator
After the greeting and the instructions have played the caller will hear a beep and then the
system will start recording a message. To end the recording, the caller can hang up the phone
or press the “#” button.
If the caller hangs up the phone to end the recording, the IPitomy system will put the message in
your “New” folder. If the caller pressed the “#” button to end the recording, the caller will be
presented with the following options:
1
Save the message
2 Review the message
3 Re-record the message
If the caller presses “1” the message will be placed in your “New” folder. If the user presses “0”
the message will be cancelled and the user will be transferred to the operator.
Logging In to Voice Mail
From your local extension