Belkin N+ PM00781EA F5D8635-4 - Manual (Page 81)

79
N+ Wireless Modem Router
sections table of contents 1 2 3 4 5 6 7 8 10 9
TRoUblesHooTINg
I can’t connect to the Internet wirelessly .
If you are unable to connect to the Internet from a wireless computer,
please check the following items:
1 . Look at the lights on your Router . If you’re using a Belkin Router, the
lights should be as follows:
• The “router” LED should be on .
• The “modem” light should be on, and not blinking .
• The “internet” LED should be on, and not blinking .
• The “Wireless” light should be on, not blinking .
2 . Open your wireless utility software by clicking on the icon in the
system tray at the bottom, right-hand corner of the screen .
3 . The exact window that opens will vary depending on the model of
wireless card you have; however, any of the utilities should have a list
of “Available Networks”—those wireless networks it can connect to .
Does the name of your wireless network appear in the results?
I can’t connect to the Internet wirelessly, but my network name
is listed .
Yes, my network name is listed—go to the troubleshooting solution
titled “I can’t connect to the Internet wirelessly, but my network name
is listed” .
No, my network name is not listed—go to the troubleshooting solution
titled “I can’t connect to the Internet wirelessly, and my network name
is not listed” .
If the name of your network is listed in the “Available Networks” list,
please follow the steps below to connect wirelessly:
1 . Click on the correct network name in the “Available Networks” list .
2 . If the network has security (encryption) enabled, you will need to enter
the network key . For more information regarding security, see the
section entitled “Changing the Wireless Security Settings” .
3 . Within a few seconds, the tray icon in the lower, left-hand corner of
your screen should turn green, indication of a successful connection
to the network .
I can’t connect to the Internet wirelessly, and my network name is
not listed .
If the correct network name is not listed under “Available Networks” in
the wireless utility, please attempt the following troubleshooting steps:
1 . Temporarily move computer, if possible, five to 10 feet from the
Router . Close the wireless utility, and reopen it . If the correct network
name now appears under “Available Networks”, you may have a
range or interference problem . Please see the suggestions discussed
in the section titled “Placement of your N1 Wireless Router” of this
User Manual .
2 . Using a computer that is connected to the Router via a network cable
(as opposed to wirelessly), ensure that “Broadcast SSID” is enabled .
This setting is found on the Router’s wireless “Channel and SSID”
configuration page .
If you are still unable to access the Internet after completing these
steps, please contact Belkin Technical Support .