MK Diamond MK-100 - Manual (Page 42)

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ORDERING INFORMATION
You may order MK Diamond products through your local MK Diamond distributor or, you may order
direct from MK Diamond.
NOTE: There is a $25.00 minimum order when ordering direct from MK Diamond. All purchases
must be made using VISA, MasterCard or American Express.
When ordering direct from MK Diamond, please have the following information ready before calling:
• The Model Number of the saw
• The Serial Number of the saw
• Where the saw was purchased and when
• The Part Number for the part(s) being ordered
• The Part Description for the part(s) being ordered
All parts may be ordered by calling toll free to – (800) 421-5830 or (310) 539-5221 and asking for
Customer Service. For technical questions, call – (800) 474-5594.
RETURN MATERIALS POLICY
To expedite the service relative to the return of a product purchased through MK Diamond, please
observe the following:
NOTE: When returning all items, they must have been purchased within the previous
twelve (12) months.
• Have the Model Number of the saw
• Have the Serial Number of the saw
• Have the location of where the saw was purchased
• Have the date when the saw was purchased
• Contact Customer Service for approval to return the item(s)
• Obtain a Returned Goods Number (RGA) authorizing the return
• Follow the packaging instructions in the following section
• Ensure your item(s) are prepaid to the destination
For returned items, call toll free to – (800) 421-5830 or (310) 539-5221 and ask for Customer
Service. For technical questions, call – (800) 474-5594 or (310) 257-2845.
PACKAGING INSTRUCTIONS
• Remove the Blade guard and Support Angle Assembly
• Dry the saw before shipping
• When packing, include the following: MK-100, Diamond Blade, Blade guard and Support
Angle Assembly and Adjustable Cutting Guide (Other Accessories are not required)
• Package the unit in its original container or one of comparable size (do not ship the unit
partially exposed)
• Ensure all parts are secured in the packaging to prevent moving
AUTHORIZED SERVICE CENTERS
For quicker repair time, you may contact MK Diamond Customer Service, toll free, at (800) 421-
5830 or (310) 539-5221 for the Authorized Service Center closest too you or visit our web site at
www.mkdiamond.com. For technical questions, call – (800) 474-5594.
MK-100 TILE SAW ORDERING & RETURN